Role Overview
We’re seeking a Customer Operations Manager who’s eager to play a hands-on role in maintaining and optimizing customer success systems and programs that enable scalable, data-driven customer success.
What You Will Do
You’ll create and manage rules, health scores, playbooks, and journeys that help CSMs proactively identify risk and uncover growth opportunities.
Why It Might Be a Fit
This highly cross-functional role requires close collaboration with Product, Marketing, Sales, CS, and other Revenue Operations teams.
Requirements
- 8+ years of related experience in Customer Success, Customer Support, Professional Services, or Customer Operations (or 6+ years with an advanced degree in a related field)
- Advanced, in-depth expertise with Gainsight; strong working knowledge of Salesforce
- Advanced proficiency in Excel and data analytics techniques to uncover insights and inform strategic decision-making
- Strong analytical thinking and problem-solving skills, with in-depth professional knowledge to resolve complex problems and understand the interrelationships across CS, Product, Marketing, Sales, and Revenue Operations disciplines
Benefits
- Comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
- Wellness reimbursement program and company-wide wellness days
- Savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
- Flexible Time Off program
- Extra days off to rest and recharge
To apply for this job please visit tigerconnect.wd1.myworkdayjobs.com.
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