Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients. They will focus on driving strong client retention, adoption, expansion, and client advocacy.

What You Will Do

The Senior Customer Success Manager will build a trusted advisor client relationship through understanding and tracking their desired business outcomes, key metrics, and continuously showing the value that they are achieving in optimizing workflows by leveraging TigerConnect’s Communication and Collaborative Platform.

Why It Might Be a Fit

The ideal candidate will have 8+ years of experience in client success management or a related field, with a focus in B2B SaaS industry, healthcare or healthcare tech experience is required. They will have strong customer relationship management skills, with the ability to build trust and rapport with clients and to build long-term partnerships that drive value.

Requirements

• Bachelor’s degree in healthcare, business, marketing, or a related field
• 8+ years of experience in client success management or a related field, with a focus in B2B SaaS industry, healthcare or healthcare tech experience is required
• Healthcare Expertise: Familiarity with clinical workflows, IT environments, and regulatory compliance in healthcare
• Technical Acumen: Proficiency with SaaS platforms, data analytics, and integrations (e.g., EHRs)
• Strong customer relationship management skills, with the ability to build trust and rapport with clients and to build long-term partnerships that drive value
• Experience developing and implementing client success strategies that align with business goals and objectives
• Excellent communication and presentation skills, with the ability to effectively communicate complex ideas and data to both technical and non-technical stakeholders
• Strong analytical skills, with the ability to analyze client data and provide insights to inform product and service development
• Project Management experience including managing success plans with clearly defined goals and timelines
• Experience working with cross-functional teams including sales, marketing, and product
• Knowledge of customer success best practices and industry trends
• Self-motivated, with the ability to work independently and as part of a team in a fast-paced, dynamic environment
• Experience with customer success tools such as Salesforce, Gainsight, or similar platforms preferred

Benefits

• Enjoy remote flexibility with teams across the US and globally – plus prime office space in El Segundo, California
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Our flexible time off lets you work hard and play hard—on your schedule
• Join a mission-driven team committed to making a real impact in the world of healthcare

Tagged as: Data Analysis, Gainsight, Project Management, Salesforce