Customer Experience Executive – 9 month FTC

Role Overview

The Customer Experience Specialist role is a 9 month fixed-term contract until 19th July 2027. This role is responsible for ensuring all KINTO departments deliver excellent outcomes for all our customers by acting as the voice of the customer.

What You Will Do

Analyse CSI and complaints data to identify trends, creating various reporting and offer recommendations across the business, with the aim to reduce complaint levels, improve customer satisfaction, reduce expenditure and optimise the experience.

Why It Might Be a Fit

The role requires a strong focus on delivering against service level agreements, a diligent individual with exceptional organisation skills, and a positive and enthusiastic attitude.

Requirements

• At least 2 years of Customer Service experience
• Competent user of Microsoft Excel
• Accurate data handling
• Strong problem-solving and analytical skills
• Able to manage multiple priorities effectively
• Good written and verbal communication

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%
• Hybrid working policy 2 days from home each week
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office