Agentic Enablement & Insights Manager

Role Overview

Salesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape, scope, estimate, and deliver large customer programs. We are looking for an Agentic Enablement & Insights Lead to help turn CoE standards, methods, and field knowledge into practical AI-enabled tools, dashboards, workflows, and insights that the field can use every day.

What You Will Do

Build Practical AI-Enabled Workflows, Own Enablement for CoE Tools and Agents, Develop Insights and Dashboards, Support the Agent Ecosystem, Connect Data to Continuous Improvement, Manage Knowledge Access and Reuse, Collaborate Across the Ecosystem

Why It Might Be a Fit

The right candidate understands services delivery, is comfortable with data and AI-enabled workflows, and can translate field pain points into useful tools that improve scoping quality, estimation accuracy, adoption, and business outcomes.

Requirements

• 6+ years of experience in professional services, consulting operations, enablement, analytics, AI adoption, business architecture, or solution delivery
• Strong understanding of services scoping, estimation, delivery, or program execution
• Experience building or supporting dashboards, reporting, analytics, or performance measurement
• Comfort working with AI tools, automation, prompts, workflows, or agent-based systems
• Ability to translate business processes into practical tool requirements
• Strong communication skills with ability to simplify complex ideas for field teams
• Experience working across global teams and matrixed organizations
• Strong execution mindset with ability to move from concept to usable deliverables

Benefits

• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.