Temporary CRM Specialist, Loyalty and Marketing Automation

Role Overview

The Temporary CRM Specialist will contribute to strengthening customer engagement, loyalty, and long-term value through effective CRM strategies and personalized relational campaigns. They will play a key role in optimizing customer journeys, exploiting data, evolving loyalty programs, and continuously improving multi-channel communications.

What You Will Do

Develop and implement CRM acquisition, engagement, retention, and loyalty strategies to optimize the customer experience and business results. Design, plan, test, deploy, and optimize multi-channel relational campaigns and automated and personalized customer journeys.

Why It Might Be a Fit

The ideal candidate will have a good understanding of customer segmentation, relational databases, marketing analysis, and customer experience. Experience with a CRM platform or marketing automation tool is required.

Requirements

• College or university diploma in marketing, e-commerce, communications, marketing analytics, or a related field
• Three to five years of experience in CRM, relational marketing, loyalty, marketing automation, or a related role
• Proven experience in managing CRM campaigns, automated customer journeys, and multi-channel communication strategies
• Good understanding of customer segmentation, relational databases, marketing analysis, and customer experience
• Experience with a CRM platform or marketing automation tool such as Adobe Campaign, Braze, Salesforce Marketing Cloud, HubSpot, Batch, or an equivalent solution
• Excellent analytical skills, organizational skills, autonomy, rigor, and ability to manage multiple priorities while promoting collaboration
• Excellent mastery of MS Office (Word, Excel, Outlook, Teams) and demonstrated ease with digital collaboration tools and AI (e.g., Copilot)
• Ability to learn quickly and adapt to new technologies
• Mastery of spoken and written French and English

Benefits

• Exclusive travel privileges to discover the world
• Contribute to strategic initiatives affecting thousands of travelers
• Play a key role in the evolution of a growing loyalty program
• Work with leading-edge CRM platforms, large-scale data, and complex customer journeys
• Join a passionate, collaborative, and innovative team
• Evolve in a stimulating environment where your ideas and expertise have a concrete impact on the customer experience