Contact Center Data Analyst

Role Overview

As a Data Analyst, team members will be responsible for evaluating and improving U-Haul’s products and services. You will be interacting with multi-disciplinary teams of Data Scientists, Engineers and Business Experts and will bring big data analytics and scientific rigor to the team.

What You Will Do

Responsibilities include engineering tables and jobs using Spark SQL and Python, creating interactive and drill-down dashboards, working with leaders and domain experts to identify business needs, and designing and implementing data science models.

Why It Might Be a Fit

The ideal candidate will have a Master’s degree in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experience, and proven experience in SQL, Python, Power BI, and Databricks.

Requirements

• Master’s degree from an accredited college/university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields
• 3 years of relevant experience
• Proven experience in SQL and Python
• Proven experience in Power BI and Databricks
• Proven experience processing and analyzing structured and unstructured data
• Exposure to and familiarity with common statistical and machine learning techniques
• Substantial depth in one or more of the above techniques with past industry projects and/or academic research
• Ability to communicate and present both orally and in writing, and comfortability with ambiguity and change
• High degree of drive, energy, self-confidence, commitment, and flexibility

Benefits

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

Tagged as: Data Analysis