Role Overview
As the Director of Strategic Customer Success & Growth, you will serve as a key executive partner driving account retention, strategic expansion, and operational excellence across enterprise clients.
What You Will Do
Own retention, contract renewals, and commercial strategy across assigned accounts in close partnership with the Customer Success team, and hire, train, and empower a high-performing team of Strategic Customer Success Partners.
Why It Might Be a Fit
This role requires 7+ years of progressive experience in supply chain, transportation management, or 3PL logistics, and 3+ years of direct people management or team leadership experience.
Requirements
- High School Diploma or GED equivalent
- 7+ years of progressive experience in supply chain, transportation management, or 3PL logistics
- 3+ years of direct people management or team leadership experience
- Proven track record of financial ownership (P&L, net revenue, or client cost-savings targets) for a managed book of business
- Demonstrated executive presentation skills with strong experience delivering data-driven business reviews (QBRs/MBRs) to C-suite and senior leadership
Benefits
- Company sponsored health plan
- Dental and vision benefits
- 401k match
- Financial and mental wellness benefits
- Parental leave
- Short- and long-term disability coverage
- Life insurance
To apply for this job please visit job-boards.greenhouse.io.
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