Customer Success Manager

Role Overview

The Customer Success Manager will be the primary post-sales relationship owner for a portfolio of strategic and enterprise customers. They will help customers move from traditional automation to intelligent, AI-powered, and agentic ways of working.

What You Will Do

The ideal candidate will own the customer success lifecycle, develop and maintain joint success plans, act as a trusted advisor to customer executives, and help customers identify and prioritize opportunities for automation and AI.

Why It Might Be a Fit

The ideal candidate is commercially minded, outcome-oriented, and comfortable navigating complex customer environments. They should be able to build trusted executive relationships, translate emerging AI and automation capabilities into business outcomes, and proactively manage customer risks.

Requirements

• 6-8 years of experience in Customer Success, Account Management, Consulting, Professional Services, Solution Delivery, or a related customer-facing role
• Experience managing enterprise or strategic customers in a technology, SaaS, cloud, automation, AI, or business transformation environment
• Demonstrated ability to build relationships with senior business and technology stakeholders
• Experience driving adoption, business outcomes, renewals, customer retention, and expansion
• Strong commercial awareness and the ability to understand customer value, business cases, and renewal risk
• Excellent stakeholder management, communication, presentation, facilitation, and influencing skills
• Strong project and program management capabilities
• Ability to translate complex technology concepts into clear business outcomes
• Ability to work effectively across multiple internal teams and customer stakeholders
• Experience with executive business reviews, success planning, value reporting, and account governance
• Fluency in English and Bahasa Indonesia
• Ability to travel within Indonesia and, where required, across the broader region

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid holidays
• Flexible work arrangements
• Opportunities for career growth and development