Customer Success Manager – Public Sector

Role Overview

The Customer Success Manager will own the post-sale customer journey, helping federal customers adopt UiPath, realize measurable mission value, and build durable automation programs. The role requires operating at the intersection of strategy, program execution, and technical complexity.

What You Will Do

The Customer Success Manager will drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact. They will also lead regular customer governance, build and maintain account-level visibility, and serve as a trusted advisor to customer executives and program leaders.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience working with federal, public sector, defense, or intelligence clients, a consultative background, and strong program orchestration skills. They will also be able to build trusted relationships with technical stakeholders and executive sponsors, and operate in ambiguous, fast-moving environments.

Requirements

• Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients
• Consultative Background: Proven track record in customer-facing consultative roles
• Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
• Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams
• Ability to build trusted relationships with both technical stakeholders and executive sponsors
• Strong communication skills, including the ability to translate technical complexity into clear business and mission impact
• Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly
• A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes
• Adaptability: Ability to thrive in UiPath’s evolving customer success model