Sales Operations Manager – PBSA/BTR

Role Overview

We’re looking for a Sales Operations Manager to become the operational architect of our PBSA/BTR channel. Working closely with our Head of PBSA New Client Acquisition, you’ll build the processes, reporting frameworks, and financial infrastructure that allow our growing team to operate with clarity and confidence across both of our revenue models.

What You Will Do

Key responsibilities include reporting and performance management, financial process ownership, post-onboarding process design, operational infrastructure, strategic translation, channel scalability, and cross-functional collaboration.

Why It Might Be a Fit

This role requires a hands-on builder who can think strategically and then get it done. You’ll need to be comfortable defining a process and doing the work, with a strong ability to build and manage reporting frameworks and performance dashboards.

Requirements

• B2B portal, booking platform, or marketplace operations experience
• Proven experience in a sales operations, commercial operations, or channel operations role
• Process builder with a demonstrable track record of building operational processes from scratch
• Hands-on and execution-focused with a strong ability to build and manage reporting frameworks and performance dashboards
• Financial operations knowledge with hands-on experience managing or meaningfully improving invoicing, billing, or revenue operations workflows
• Client-facing operational support with the ability to communicate directly with operator clients to resolve platform, technical, or billing queries

Benefits

• Complimentary breakfast
• Hot & cold drinks
• Snacks
• Pool table
• Holidays
• Length of service days
• Voluntary day
• Enhanced pension scheme
• Pension salary sacrifice scheme
• Healthcare scheme
• Employee Assistant Programme
• Sick pay
• Enhanced maternity & paternity pay
• Career progression
• Commitment to personal and professional development
• Employee awards
• Refer a friend scheme
• Staff discounts
• Mental health and financial support
• Company social events