Role Overview
As an Onboarding and Implementation Manager at Vetcove, you’ll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform. You’ll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long-term success.
What You Will Do
Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery. Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution.
Why It Might Be a Fit
You should have a Bachelor’s degree, 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role. Proven experience leading and developing high-performing teams in a fast-paced environment.
Requirements
- Bachelor’s degree
- 4+ years managing complex software implementation projects
- preferably in a SaaS or tech-enabled services environment
- at least 2 years in a people management role
- Proven experience leading and developing high-performing teams in a fast-paced environment
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Monthly team events
To apply for this job please visit jobs.ashbyhq.com.
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