Customer Service Representative I – Business Operations

Role Overview

The Customer Service Representative I – Business Operations will be the first point of contact for customers visiting and/or contacting the department. They will provide accurate information, receive and record work orders, and distribute planned, limited, and emergency outages. The representative will also provide customer service to walk-up customers, by phone, and online work order submittal.

What You Will Do

The representative will perform various duties such as receiving and recording work orders, distributing planned, limited, and emergency outages, providing customer service to walk-up customers, and performing data entry within multiple databases and systems.

Why It Might Be a Fit

The ideal candidate will have a high school diploma or equivalent, relevant experience, and strong customer service skills. They will be able to perform duties in a manner consistent with the department’s core mission and guiding principles.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience
• Relevant experience (1 Year)
• Customer Service, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork

Benefits

• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages
• Free Metro transit U-Pass
• Defined contribution (403(b)) Retirement Savings Plan
• Wellness challenges
• Annual health screenings
• Mental health resources
• Mindfulness programs and courses
• Employee assistance program (EAP)
• Financial resources
• Access to dietitians
• 4 weeks of caregiver leave
• Family care resources
• Tuition coverage for you and your family