Customer Success Leader — Service Excellence & Ops

Hegen is seeking an experienced and customer-centric Customer Care Manager (Customer Success) to oversee the Customer Success function and drive service excellence across the customer journey in Singapore. You will lead end-to-end customer experiences, define service standards, and build scalable processes with cross-functional partners to deliver value and satisfaction.
As the functional head, you will coach a high-performing team, implement governance, and leverage data to continually improve

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