Customer Success Manager

Role Overview

As a Customer Success Manager, you will play a critical role in the success and execution of our Workday Planning customers to help them realize the full potential of their investment. You will advocate on behalf of Workday customers to help customers succeed. The major focus of the role is to ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers’ growth.

What You Will Do

You will be responsible for working with a number of customers, supporting them through regular checkpoints to drive value, adoption and retention. You will help identify new growth opportunities for success at every point on our customers’ journey.

Why It Might Be a Fit

We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

Requirements

• 8+ years experience in a Customer Success or Account Management role preferably in a SaaS or technology environment
• Experience with a CRM system such as Salesforce & Gainsight or similar to summarize customer interaction.
• Excellent organization, time management & critical thinking skills.
• Demonstrate a strong understanding of the FP&A processes across a diverse level of customers
• Skilled at building strong relationships with customers & internal stakeholders, especially at the Executive level
• Eager & able to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, Product Marketing and Product Management)
• Excellent verbal and written communication skills, including the ability to chair meetings with customer & leadership
• Comfortable helping customers with business transformation including consistent record of customer advocacy and ability to rapidly establish credibility as a trusted advisor.

Benefits

• Dental insurance
• Vision insurance
• Annual refresh stock grants
• Workday Bonus Plan or a role-specific commission/bonus

Tagged as: Gainsight, Salesforce