People Operations Lead

Role Overview

The People Operations Lead will oversee the daily operations of the People Operations team, ensuring accurate and timely processing of high-volume HR transactions across the team member lifecycle. This role will partner closely with HRIS and Functional subject matter experts to ensure transactions are processed accurately, service levels are met, and operation processes are continuously improved.

What You Will Do

The successful candidate will lead, coach, develop, and manage a team of People Operations Specialists, establish performance expectations and monitor productivity, quality and service level agreements, and oversee the execution of Human Capital Management (HCM) transactions.

Why It Might Be a Fit

The ideal candidate will have strong knowledge of HR operations, employee lifecycle processes, and transaction management, as well as experience building, documenting, and improving operational processes and policy.

Requirements

• Strong knowledge of HR operations, employee lifecycle processes, and transaction management
• Demonstrated experience building, documenting, and improving operational processes and policy
• Ability to manage competing priorities in a high-volume environment
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to build partnerships across multiple functional teams
• Experience managing service levels, quality standards, and operational metrics
• Strong attention to detail and commitment to data accuracy
• Ability to handle confidential information with discretion

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available