Sr Customer Success Manager

Hybrid Full TimeBoston, Massachusetts, United StatesWorkday

Role Overview

As a Customer Success Manager, you will act as the primary advocate for our customers, bridging internal teams to streamline success. You will ensure customers extract maximum value from their foundational Workday system, while serving as a guide on the front lines of their AI journey.

What You Will Do

You will partner with customers to align Workday solutions with their business objectives, drive measurable value and long-term success. You will also utilize insights to guide customers through their Workday journey, fostering feature adoption and ongoing innovation.

Why It Might Be a Fit

We look for candidates who can seamlessly manage ambiguity, drive complex solutions, and cultivate the deep, strategic relationships necessary to navigate this evolving landscape. You will have the ability to navigate complex customer dynamics and engage effectively with diverse personas.

Requirements

  • 8+ years of experience in Customer Success, Sales, or Software Consulting
  • 5+ years Functional domain expertise with Financials and Supply Chain for Healthcare
  • 1+ year of experience with AI go-to-market strategies and consumption

Benefits

  • Dental insurance
  • Vision insurance
  • Annual refresh stock grants
  • Bonus Plan or a role-specific commission/bonus

To apply for this job please visit workday.wd5.myworkdayjobs.com.

Tired of manual job applications?

JobCopilot auto-applies to thousands of RevOps and GTM roles on your behalf — so you can focus on interviews, not applications.

RevOps Careers Favicon

Get the latest RevOps jobs every Monday.

No noise. Just the best GTM roles, curated weekly.

We don’t spam! Read our privacy policy for more info.

Applying for this role?

Tailor your resume to this exact role — hiring managers notice the difference.

Latest articles on the blog

RECRUITERS!

Reduce the risk of your recruitment process (applicant quality, long and inefficient process) by selecting from a relevant pool of candidates.

POST A NEW JOB NOW!