Product Enablement Manager

Role Overview

The Product Enablement Manager is responsible for ensuring that Zone’s products are effectively positioned, adopted, and leveraged by both internal teams and customers. This role focuses on enabling Product, Support, Customer Success, and Professional Services teams with the knowledge, tools, and resources they need to deliver maximum value to customers.

What You Will Do

Develop and maintain a product enablement roadmap aligned with Zone’s product strategy and business goals. Partner cross-functionally with Product, Product Marketing, Customer Success, Support, Professional Services, Sales Enablement, Partner Enablement, and Learning & Development to drive product readiness and adoption.

Why It Might Be a Fit

This role requires 5+ years of experience in SaaS product enablement, product marketing, product management, or a related field. The ideal candidate will have a strong understanding of product enablement strategies, product launches, and the customer lifecycle.

Requirements

• 5+ years of experience in SaaS product enablement, product marketing, product management, or a related field
• Proven experience designing, delivering, and measuring product enablement or training programs within a SaaS environment
• Strong understanding of product enablement strategies, product launches, and the customer lifecycle
• Experience creating scalable learning resources, technical documentation, training materials, and product knowledge programs
• Ability to translate complex product concepts and technical information into clear, accessible content for diverse audiences
• Excellent written, verbal, and presentation skills, with experience facilitating training sessions, workshops, or webinars
• Proficiency with enablement tools, learning management systems (LMS), content management systems (CMS), knowledge bases, collaboration platforms, and analytics tools
• Strong analytical and problem-solving skills, with the ability to measure program effectiveness and use data to drive improvements
• Demonstrated ability to influence, build relationships, and collaborate effectively across cross-functional teams
• Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines in a fast-paced environment
• A self-motivated, innovative, and customer-first mindset, with the ability to take ownership and deliver measurable results
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred; a master’s degree is a plus
• Proficiency in written and spoken English

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401k
• Stock options
• Flexible work arrangements
• Autonomy and flexibility
• Professional development opportunities
• Global team with diverse perspectives