Revenue Operations Analyst / Senior Analyst

About the Role:

We are looking for a Revenue Operations (RevOps) Analyst / Senior Analyst to join our team and play a pivotal role in optimizing our revenue processes. This role sits at the intersection of sales, marketing, and customer success, ensuring seamless lead management, CRM efficiency, and data driven decision-making. The ideal candidate is highly analytical, process-driven, and eager to contribute to RISE programs’ growth by improving operational efficiency.

Key Responsibilities:

1. CRM & Tech Stack Management (HubSpot)

• Own CRM administration, ensuring data accuracy and integrity.
• Optimize CRM workflows, troubleshoot issues, and manage system integrations
• Train teams on CRM best practices and data hygiene
• For Senior Analyst: Lead CRM enhancements, evaluate new tools, and drive automation strategy

2. Data Analytics & Revenue Reporting

• Develop/Maintain dashboards and reports to track sales pipeline, conversion rates, sales length cycle and revenue performances
• Provide real-time performance insights to leadership for strategic decision-making.
• Support forecasting efforts by analyzing sales trends and pipeline velocity.
• For Senior Analyst: Develop predictive models and provide strategic insights to optimize revenue processes.

3. Sales Ops Process Management, Optimization & Automation

• Support the sales team by ensuring a smooth enrolment process for learners, including tracking learner payments to ensure timely collection and management of learner contracts to ensure compliance and proper documentation
• Identify inefficiencies in sales processes and suggest improvements
• For Senior Analyst: Lead process transformation initiatives and drive continuous improvement.

5. Performance Tracking & GTM Strategy Support

• Define and track KPIs across sales and marketing teams.
• Support strategic planning by analyzing market trends and competitor benchmarks.
• Act as a liaison between sales, marketing, program teams to ensure smooth operations.
• For Senior Analyst: Drive strategic alignment, influence leadership, and recommend process optimizations.

6. Event Management Support

• Assist with event logistics and coordination for in-person and virtual outreach events, incl. collaborating with marketing team for EDM creation
• Liaise with trainers and speakers to ensure content is well-curated and delivered effectively.
• Manage event registrations, attendee tracking, and post-event follow-ups.
• Work closely with sales and marketing to maximize lead generation from events.

Who You Are:

• Analyst: 3-5 years of experience in Sales Operations, CRM Management, or Revenue Operations.
• Senior Analyst: 6-9 years of experience with a proven track record in revenue process optimization and strategic planning.
• Strong analytical skills with experience in HubSpot or other CRM tools.
• Proficiency in data visualization tools (Excel, Tableau).
• Ability to identify and resolve process inefficiencies through automation and optimization.
• Experience working with cross-functional teams (sales, marketing, product teams).
• Strong communication skills with a problem-solving mindset.

Tagged as: CRM Administration, Data Analysis, Data Visualization, Excel, Forecasting, HubSpot, Pipeline Management, Tableau