Vendor Account Manager

Role Overview

The Vendor Account Manager is responsible for the governance, commercial management, and performance oversight of assigned service suppliers across one or more markets or regions. The role owns the supplier lifecycle from onboarding through renewal or exit, ensuring suppliers meet contractual commitments, cost targets, and customer experience expectations.

What You Will Do

The VAM serves as the primary commercial and governance interface between the company and its suppliers, with accountability for contracts, pricing, performance management, risk, and compliance. This role does not manage day-to-day operational execution, which remains with supplier delivery teams.

Why It Might Be a Fit

The ideal candidate will have experience in vendor or supplier management, contracts, SLAs, KPIs, and governance forums, and possess key competencies such as supplier governance, commercial management, performance management, cost optimization, risk & compliance, and stakeholder management.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field (or equivalent experience)
• Experience in vendor or supplier management
• Experience with contracts, SLAs, KPIs, and governance forums

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave