Global Law Enforcement Operations Enablement Manager

Role Overview

The Global Safety & Risk Management (GSRM) organization protects Airbnb’s global community through proactive risk management, investigations, and real-time response to critical safety incidents. As the Enablement Manager for LEOps, you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities.

What You Will Do

You will work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development delivering fast, accurate and efficient response operations. You will enable consistent delivery across a globally distributed team under universal standards, workflows and performance management.

Why It Might Be a Fit

You will identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations, develop options to mitigate them, and identify opportunities to delivery faster, more accurate outcomes to drive up safety and mitigate enterprise risk.

Requirements

• 8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development
• A strong safety background: you have led or supported globally distributed teams delivering complex operations within Trust and Safety
• Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes
• Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities
• Metrics and operational fluency: you have defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership
• Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones
• Executive presence with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, complex matters clearly and concisely
• Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top priority
• Demonstrable commitment to Airbnb’s core values

Benefits

• bonus
• equity
• benefits
• Employee Travel Credits