Senior Manager, Revenue Architect

Role Overview

As an Enterprise Revenue Architect at Gong, you will be a strategic partner to our largest customers, driving revenue transformation from Gong’s AI Operating System. You will guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle.

What You Will Do

You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your responsibilities will include team leadership and coaching, revenue transformation strategy, workflow architecture oversight, adoption and change management, value realization, renewal and expansion management, and cross-functional collaboration.

Why It Might Be a Fit

We are looking for a self-starter who excels in high-paced environments and thrives in change and ambiguity. Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom.

Requirements

• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar)
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives
• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture

Benefits

• OTE: $174,000 – $250,000 USD
• Incentive compensation, bonus, equity, and benefits
• Potential to achieve above targeted earnings for those who exceed their sales targets