Marketing Operations

Role Overview

The Marketing Ops role will sit in the BSO team and work day-to-day within the Outbound crew (Product Platform). The Outbound crew is composed of 3 Engineers, 1 Product/Researcher, and 1 Marketing Ops, organized around 4 pillars: Messaging Stack Governance & Automation, Enablement & Evangelisation, Lifecycle & Data Standards, and Communication Pressure & Quality.

What You Will Do

You’ll be the operator of Alan’s messaging stack — the person who turns messaging into a service the whole product and marketing org can rely on. You’ll think in campaign terms, treat governance as a sustained practice, and progressively remove engineering tickets from the path of shipping a message.

Why It Might Be a Fit

You’ll be a great fit for this role if you: Have 5+ years in PMM, marketing ops, CRM ops, lifecycle marketing, or growth ops in a tech environment; Have a product knack: can define what is not working for our users, see what we should build next, and turn problems into opportunities to deliver more value; Have hands-on experience with messaging platforms at scale (Customer.io, Braze, Iterable, Marketo, HubSpot, or equivalent)

Requirements

• 5+ years in PMM, marketing ops, CRM ops, lifecycle marketing, or growth ops in a tech environment
• Product knack: can define what is not working for our users, see what we should build next, and turn problems into opportunities to deliver more value
• Hands-on experience with messaging platforms at scale (Customer.io, Braze, Iterable, Marketo, HubSpot, or equivalent)
• Strong grasp of CRM data models — attribute/event design and data hygiene as a sustained practice
• Can design and maintain lifecycle, routing, segmentation, and re-engagement flows across multiple domains
• Strong stakeholder management skills — this person will interface with all product and marketing teams
• Bring analytical rigor: reads platform and campaign data, surfaces anomalies, prioritizes from data
• Communicate with excellent written and spoken English

Benefits

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance – 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn’t just a perk – ****it’s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan’s values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents.