Customer Experience Marketing Manager

Role Overview

This role is responsible for helping build, scale, and manage marketing strategies that support the full customer experience journey, from growth and onboarding through engagement, retention, and advocacy. The Customer Experience Marketing Manager will help translate customer needs, business priorities, and lifecycle moments into clear marketing programs, campaigns, content, and operating processes that improve customer engagement and reinforce the value of the Aledade partnership.

What You Will Do

Support the development and execution of customer journey and lifecycle marketing strategies across key stages, including growth, onboarding, engagement, renewal, retention, and advocacy. Build, manage, and optimize customer-facing campaigns, nurture programs, and communications that support customer engagement, education, retention, and long-term partnership success.

Why It Might Be a Fit

The ideal candidate can take broad business priorities, define the work required, build the plan, identify risks and dependencies, communicate progress, and drive execution through completion. Strong independent ownership, strategic judgment, operational rigor, and the ability to move work from idea to execution with limited oversight are required.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, Health Administration, or a related field
• 8+ combined years of experience in B2B marketing, lifecycle marketing, customer marketing, customer success marketing, growth marketing, campaign management, or marketing operations
• Experience building and executing multi-touch campaigns, nurture programs, lifecycle communications, or customer engagement programs
• Strong understanding of customer journey strategy, segmentation, messaging, campaign planning, and performance measurement
• Demonstrated ability to independently manage programs from strategy through execution, including planning, timelines, documentation, stakeholder alignment, and follow-through
• Experience effectively partnering with cross-functional teams and managing work across multiple stakeholders, priorities, and timelines
• Ability to identify risks, blockers, dependencies, and resourcing needs early, and escalate with clear recommendations or solutions

Benefits

• Flexible work schedules and the ability to work remotely
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options