Role Overview
Customer Success Managers own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value.
What You Will Do
Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including – optimized and expanded programs, revenue generation and clear return on investment. Develop strategies for their customer growth and retention.
Why It Might Be a Fit
CSMs have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience.
Requirements
- 5+ years of CSM experience
- Strategic background and partnerships experience
- Understands SaaS business and has an interest in keeping up with the industry
- Enjoys building relationships and cultivating positive client experiences
- Focuses on new and effective ways to provide value to the client
- Approaches problems with a creative mindset and is solution oriented
- Thrives in a fast-paced environment and is able to learn on the job
Benefits
- Performance-based bonuses
- Full range of benefits
- Performance-based bonuses
- Full range of benefits
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media