CRM OBU & Medical Manager,Customer Experience & IT Field Capability & Launch Excellence部

Role Overview

AstraZeneca’s 2030 strategy is driven by its bold ambition to pioneer scientific innovation, lead in key disease areas, and transform outcomes for patients worldwide. The Customer Experience & IT leads the way in shaping Japan’s business and technology landscape, driving impactful contributions to our business success. The role holder will maximize the business value of AZ/AZKK, act as a global and local Customer Experience & IT initiative, and ensure effective alignment of CRM with business requirements by OBU & Medical.

What You Will Do

Maximize the business value through CRM strategy, platform, and sustainable operations. Accountable for the IT projects/IT system operations in all aspects, including system life cycle management, service management processes, and incident management. Support future CRM projects from the perspective of existing systems in collaboration with the CRM platform Lead.

Why It Might Be a Fit

The role requires a graduate degree and relevant work experience in computer science or similar, with 10 years+ experience in a similar or related role. Proven experience of IT projects, deployment, operation & maintenance relevant to commercial systems of the global companies is required. The ideal candidate will have expertise in designing advanced custom solutions and new capabilities on the Salesforce platform, as well as project management experience with internal IT, business stakeholders, and external vendors.

Requirements

• Graduate degree and relevant work experience in computer science or similar
• 10 years+ experience in a similar or related role with a proven track record of delivering results
• Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of the global companies
• Deploying business analysis techniques to enable business change, or complex systems operations
• Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous Kaizen
• CRM experience of manage and development
• Extensive hands-on experience with Veeva CRM and Veeva Vault in large-scale implementations
• Expertise in designing advanced custom solutions and new capabilities on the Salesforce platform
• Expertise in Web and Mobile Application Engineering
• Project management experience with internal IT, business stakeholders and external vendors
• Native or Business level Japanese
• Business level English (meeting facilitation level)
• Having growth mindset, good team player and appreciate Diversity and inclusion

Benefits

• Diversity and equality of opportunity
• Inclusive and diverse team representing all backgrounds
• Industry-leading skills
• Compliance with all applicable laws and regulations on non-discrimination in employment