Customer Success Manager

Role Overview

As a Customer Success Manager, you will be responsible for managing and growing relationships with Athos Commerce customers throughout their lifecycle. You will serve as a trusted advisor, helping customers maximize the value of our AI-powered ecommerce solutions while driving adoption, retention, and long-term success.

What You Will Do

Manage strategic relationships with assigned customers, drive product adoption, engagement, and optimization, conduct onboarding sessions, and partner with customers to understand their business goals.

Why It Might Be a Fit

We’re looking for a customer-focused professional who is passionate about helping clients achieve business success, with strong analytical and organizational skills, and experience working with cross-functional teams.

Requirements

• 2+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role within a SaaS or ecommerce environment
• Experience supporting ecommerce platforms, digital commerce solutions, or retail technology customers is preferred
• Proven track record of building strong customer relationships and driving customer retention
• Strong communication, presentation, and stakeholder management skills
• Excellent problem-solving and analytical abilities
• Ability to manage multiple customer accounts and priorities simultaneously
• Experience working with cross-functional teams in a collaborative environment
• Understanding of ecommerce merchandising, search, personalization, or digital commerce technologies is a plus
• Basic knowledge of HTML, CSS, and JavaScript is desirable but not required
• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred

Benefits

• 24 PTOs in a calendar year
• Company-paid Health Insurance
• Company-paid Short Term and Long Term Disability coverage
• Company-paid Accidental Insurance
• Company-paid Learning & Development (L&D) programmes
• Flexible work environment – work from home, office, or hybrid
• Collaborative and innovation-driven work culture
• Opportunity to work on cutting-edge AI-powered ecommerce technology