Role Overview
We are looking for an experienced customer success professional to join our team as a Senior Customer Success Manager. You will take ownership of relationships with our Strategic New Verticals clients and lead their program strategy in a consultative and data-driven fashion.
What You Will Do
You will run all facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle, working cross-functionally to provide maximum value for your customers, while retaining and growing revenue for Attentive.
Why It Might Be a Fit
As a Senior CSM, you will be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals.
Requirements
- 5+ years of CS or Account Management experience in MarTech required
- Strong understanding of growth and retention techniques and strategies
- Previously have worked closely with engineering and product teams to define requirement and implement solutions
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
- Interest in software and entrepreneurship
Benefits
- health & wellness
- equity
- benefits
To apply for this job please visit job-boards.greenhouse.io.
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