Revenue Operations Specialist – Channel

Role Overview

The Revenue Operations Specialist – Channel ensures smooth and efficient operations within our global partner ecosystem. This role is critical in supporting Resellers, Managed Service Providers, and Distributors by resolving technical and process-related issues, optimizing workflows, and driving operational excellence that contributes to revenue growth.

What You Will Do

Manage and answer tickets across accounting, billing, technical integrations, marketplace issues, licensing, provisioning, CRM updates, product inquiries, renewals, and order cancellations. Coordinate order troubleshooting with DEV and Product Management teams to resolve complex system or process issues.

Why It Might Be a Fit

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Requirements

• Bachelor’s degree (preferred)
• 3-5 years’ experience in software product and/or project management; exposure to managing release cycles
• Experience in coordination and operational support
• Excellent communication and listening skills
• English needs to be used as a working language; fluent in oral and written English with good interpersonal skills
• Positive attitude and drive for problem-solving
• Impeccable organization and time management skills
• Self-motivated in a teamwork context
• Strong working knowledge of MS Office, particularly Excel
• Working knowledge of a CRM Database preferred (e.g. Dynamics, Salesforce)
• Amenable to work night shift

Benefits

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package
• Performance bonuses/incentives
• Career growth & advancement opportunities