Customer Success Manager

Role Overview

As a Customer Success Manager at BlastPoint, you’ll partner with customers to understand their business objectives, define success, guide platform adoption, and ensure they realize measurable value from their investment. You’ll lead strategic conversations, facilitate business reviews, identify opportunities for growth, and serve as the primary point of contact throughout the post-sale customer journey.

What You Will Do

Strategic Customer Partnership, Adoption & Value Realization, Customer Growth & Retention, Communication & Operational Excellence, Cross-Functional Partnership

Why It Might Be a Fit

We’re looking for someone who is proactive, intellectually curious, and energized by helping customers achieve meaningful business outcomes. The strongest candidates are relationship builders who think strategically, communicate effectively, and take ownership of solving complex problems.

Requirements

• Bachelor’s degree or equivalent experience
• 3–5+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably within a B2B SaaS or technology organization
• Experience managing a portfolio of customer relationships across different stages of the customer lifecycle while balancing recurring engagements and strategic initiatives
• Experience creating and delivering Executive Business Reviews, strategic presentations, success plans, or customer-facing recommendations
• Demonstrated ability to analyze customer data and performance metrics to develop actionable insights and tell compelling, data-driven stories

Benefits

• Competitive compensation
• $500 home office stipend
• Medical, dental, and vision insurance
• Flexible, work-life balance culture
• Three weeks of paid vacation
• 11 paid company holidays
• Unlimited sick time
• 401(k) retirement plan