Customer Success Manager

Role Overview

We are seeking an experienced Customer Success Manager to join our growing team. The ideal candidate will have extensive customer experience in IT technology, MSP or related industry, and a proven track record of creating long-term, trusting relationships with customers.

What You Will Do

As a Customer Success Manager, you will be responsible for serving as the lead point of contact for all commercial matters related to your assigned client base, gaining a detailed understanding of their business drivers and objectives, and ensuring ongoing retention of customers through negotiation of contract resigns and regular reporting meetings.

Why It Might Be a Fit

This role is ideal for a highly motivated individual with strong communication skills, a proactive nature, and a keen interest in technology. You will have the opportunity to work with a team of experts in their field, develop your technical expertise, and make a real difference in the company’s growth and success.

Requirements

• Extensive customer experience in IT technology, MSP or related industry
• Previous experience working as a Customer Success or Account Manager
• Strong communication skills
• Proactive nature
• High attention to detail and commercial acumen

Benefits

• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications
• Quality hardware and laptop provided
• Employee referral programs