Account Manager

Role Overview

We are seeking an enthusiastic and customer-centric Account Manager to join our team in San Francisco. This blended role will allow you to pursue quality customer relationships in tandem with installation and launch of the program. You will be responsible for managing a combination of accounts spread across food service, enterprise, quick service, and small business accounts, ensuring customer satisfaction, preventing churn and driving drink sales/revenue.

What You Will Do

Key Responsibilities include: taking ownership of driving real growth in sales and profit, building relationships with front lines teams to drive beverage sales, creating buy-in for the product vision, and raising the bar for continuous process, product, and people improvement.

Why It Might Be a Fit

This role is ideal for a natural communicator with excellent written and verbal communication skills, who is obsessed with organization and has superior time management skills. You should be able to work independently and as part of a team, and be flexible to adapt to changing priorities and handle multiple tasks simultaneously.

Requirements

• College degree required
• 2-5 years of experience in a technical support, service operations, account management or field service role
• Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred
• Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations
• Ability to adapt to fast changing environments
• Familiarity with Business travel, Slack, Salesforce, and ClickUp

Benefits

• Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
• 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K