Box is seeking a Customer Success Manager to join their team in New York. The successful candidate will manage a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes.
Requirements
- 3+ years of customer success, account management, or related client-facing experience managing a book of business.
- Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
- Strong relationship management and communication skills; comfortable leading demos and executive conversations.
- Operationally rigorous with experience navigating business systems for forecasting and health tracking.
- Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
- Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts.
- Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
To apply for this job please visit job-boards.greenhouse.io.
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