Customer Success Manager II, Enterprise

Role Overview

As a Customer Success Manager in our Enterprise team, you will be part of a team managing some of the world’s biggest and most recognizable brands. You will be responsible for ensuring commercial alignment, driving client renewals, retention, and net retention targets for your customers. You will be the main point of contact and trusted advisor for your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze.

What You Will Do

Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers. Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze. Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze.

Why It Might Be a Fit

You are passionate about customer success and find satisfaction in helping your customers achieve great things. You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

Requirements

• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
• Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc)
• Excellent communication and follow-up skills
• Ability to work with medium and large technology companies who move fast, and want to build new customer experiences quickly
• Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®