Sales Operations & Support Analyst

Role Overview

The Sales Operations & Support Analyst plays an important role in enabling our sales organization to focus on customers and business growth. Based in Mexico (Santa Fe), this position will support Castrol’s western U.S. distributor business, primarily across passenger car and heavy-duty lubricants.

What You Will Do

Act as a key point of contact for sales teams and distributors, helping resolve day-to-day customer, supply, billing, rebate, pricing, and operational inquiries. Support distributor and customer onboarding, account setup, and ongoing account maintenance.

Why It Might Be a Fit

This is a great opportunity for someone who enjoys problem solving, working with different stakeholders, learning how a commercial organization operates, and using data and digital tools to support better business decisions.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience in sales support, sales operations, customer service, commercial operations, distributor support, or a related area.
• Experience working with a CRM platform such as Salesforce.
• Strong working knowledge of Excel and Microsoft Office.
• Experience with Power BI or similar reporting/data visualization tools is an advantage.
• Strong English communication skills, as the role works closely with U.S.-based stakeholders and customers.