Customer Experience & Market Insights Consultant

Role Overview

As a Customer Experience & Market Insights Consultant, you will help bring the voice of the customer into decisions across Caterpillar’s solutions, products, services, and digital offerings. This is an opportunity to partner across teams, turn research into action, and influence initiatives that improve customer experience and drive business impact.

What You Will Do

Execute Customer Research & Market Insights Projects, Translate business needs into clear research objectives and structured approaches, Analyze VOC, interviews, surveys, and internal and external data sources to answer business questions and develop insights, Synthesize qualitative and quantitative data into meaningful insights, Develop recommendations that inform strategy and support business decisions, Create clear, executive-ready presentations and deliverables, Drive Alignment, Partner closely with teams across solutions, products, services, digital, and marketing teams in analyzing data and developing insights, Influence stakeholders and help drive alignment around customer-informed actions, Manage Priorities, Maintain a projects and priorities execution roadmap aligned with CSCR strategic objectives, Help ensure efforts are focused on the highest-value business opportunities, Scale Insights Delivery, Standardize intake, research, and reporting processes to improve efficiency and consistency, Contribute to scalable approaches that strengthen the delivery of CX insights across the organization, Leverage AI to automate / simplify work

Why It Might Be a Fit

Strong customer focus, Service excellence, Consulting, Effective communications, Influencing, Problem solving, Relationship management, Strong project management skills, Strong analytical, problem-solving, and research capabilities, Ability to turn complex data into clear, actionable insights and recommendations, Experience in customer experience, market research, customer insights, or related disciplines, Strong written and verbal communication skills, with the ability to influence stakeholders

Requirements

• Customer Focus
• Service Excellence
• Consulting
• Effective Communications
• Influencing
• Problem Solving
• Relationship Management
• Strong project management skills
• Strong analytical, problem-solving, and research capabilities
• Ability to turn complex data into clear, actionable insights and recommendations
• Experience in customer experience, market research, customer insights, or related disciplines
• Strong written and verbal communication skills, with the ability to influence stakeholders

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement