Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as a trusted advisor to customers throughout their lifecycle — from onboarding and adoption through renewal and growth. You will partner closely with Security Operations, Threat Intelligence, Vulnerability Management, and IT teams to ensure customers realize measurable business outcomes from our platform.

What You Will Do

Own and manage a portfolio of enterprise and strategic customer accounts, build trusted relationships with security leaders, practitioners, and executive stakeholders, develop success plans aligned to customer business objectives and security priorities, and conduct regular business reviews, adoption reviews, and strategic roadmap discussions.

Why It Might Be a Fit

We are looking for a strategic, technically credible, and customer-obsessed Customer Success Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers.

Requirements

• 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
• Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
• Strong executive communication and relationship management skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Experience managing renewals and identifying expansion opportunities
• Strong organizational and project management skills
• Comfortable operating in a fast-paced, high-growth environment

Benefits

• equity
• health
• dental & vision coverage
• retirement with company contribution
• parental leave
• mental health & wellness benefits
• flexible PTO
• professional development stipend
• sales incentive pay
• annual bonus plan