Growth Analyst, Digital Product & CRM (Loyalty)

Role Overview

The Growth Analyst, Digital Product & CRM (Loyalty) transforms data into meaningful insights that drive guest engagement, digital adoption, and loyalty growth. This role influences the digital product roadmap through behavioral and loyalty insights, partners with product managers and UX to measure and improve feature performance and adoption, and uses experimentation and analytics to optimize our digital experiences across app, web, and ordering platforms.

What You Will Do

Lead a Culture of Experimentation, Elevate Product Analytics, Analyze and Optimize Campaign & Loyalty Performance, Strengthen Data Infrastructure & Collaboration, Communicate Insights that Drive Action

Why It Might Be a Fit

Deep knowledge of experimental design, hypothesis testing, and statistical evaluation, Strong understanding of product, marketing, and loyalty performance metrics, Ability to connect quantitative insights to guest experiences and business outcomes, Excellent communication and data storytelling skills, Collaborative, curious, and self-starter mindset, Passion for food, hospitality, and delivering experiences that make guests smile

Requirements

• 4+ years of data analysis experience using SQL, R, Python, or similar tools
• 4+ years of dashboarding experience (Tableau, Power BI, or similar platforms)
• 2+ years in product analytics, CRM, or loyalty analytics — ideally in hospitality, retail, or fast-casual dining
• Proven success designing, executing, and analyzing A/B tests and growth experiments
• Experience translating behavioral and loyalty insights into product roadmap recommendations

Benefits

• Full benefits