Role Overview
The Customer Success Manager will provide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform. They will ensure merchants and brands are fully aware of and able to use all the features offered by our solution. The role will involve building and maintaining long-term relationships based on trust while advising merchants from a strategic perspective.
What You Will Do
Provide functional and technical assistance to merchants, respond to customer questions and issues, act as a liaison with the technical support team, build and maintain long-term relationships, and help customers optimize their revenue.
Why It Might Be a Fit
The ideal candidate is empathetic, curious, agile, organized, proactive, commercially minded, and capable of working autonomously. Experience in eCommerce and familiarity with the marketplace and digital marketing ecosystem are highly desirable.
Requirements
- Educational background related to Marketing, eCommerce, Languages, Communication, or Technology
- Proficiency in Microsoft Office tools
- Ability to quickly learn collaborative platforms
- Spanish language skills
- English language skills
- Basic mathematical logic and interest in the technical side of software
Benefits
- Equal employment opportunities
Follow us on social media