Account Executive – Customer Excellence

Role Overview

The Customer Excellence Executive is responsible for managing the operational relationship for a portfolio of small to medium-sized transactional accounts, serving as the primary point of contact for service delivery and performance. This role is centered on customer retention and operational efficiency.

What You Will Do

Prepare for and actively participate in Quarterly Business Reviews (QBRs) or Monthly Market Updates, ensure SOPs are updated, build trusting relationships with customers, and ensure effective revenue management.

Why It Might Be a Fit

Success in this role is driven by proactive engagement and a strong focus on customer satisfaction. The role requires strong communication and organizational skills, analytical mindset, and leadership skills to motivate and develop others.

Requirements

• High school diploma or Graduate degree / equivalent
• Minimum of 3 years of experience managing customer operations and/or account management within the freight forwarding industry
• Ability to travel up to 15% (domestically)

Benefits

• Flexible work to support a work/life balance
• Broad range of career development opportunities
• Employee Assistance Program
• Robinson Cares program to give back to the community