Customer Success Manager

Role Overview

Drive customer relationships for a leading educational video platform, working remotely with occasional travel to visit customers. The role involves developing and maintaining strong relationships with key stakeholders, delivering training sessions, and gathering customer feedback to drive continuous improvements in the product and offerings.

What You Will Do

Oversee a portfolio of schools, deliver training sessions, maximize usage within schools, ensure successful subscription renewals, gather customer feedback, and provide regular reports on customer success metrics.

Why It Might Be a Fit

The ideal candidate will have experience in a similar role, a background in teaching, education, or EdTech, and be passionate about online learning and education technology. The role offers flexible working hours, employee discounts, learning and development budgets, and a generous parental leave policy.

Requirements

• Experience in a similar Account Manager or customer success role
• Background in Teaching, Education or EdTech
• Comfortable working to revenue targets with the existing customer base
• Strong communication and interpersonal skills
• Problem-solving mindset with a customer-centric approach
• Ability to manage multiple priorities and work independently

Benefits

• Extra paid Wellbeing and Volunteering leave
• Flexible working hours and arrangements
• 100 days working from anywhere
• Employee discounts
• Learning and Development budgets
• Wellbeing Policy
• Generous parental leave policy