Role Overview
This job is responsible for formulating and implementing Customer Care Operations policies and setting performance standards. It involves creating strategies that integrate technology and tools to improve service quality. The role focuses on driving revenue and refining departmental processes.
What You Will Do
Leads customer-facing calls that provide security related details to the customer’s environment. Provides routine reports and analysis of Key Performance Indicators and other operational metrics to inform strategic decisions.
Why It Might Be a Fit
Experience with Sentinel 1 and Rapid 7 highly preferred. Proven experience managing sensitive customer conversations with professionalism and confidence.
Requirements
- Bachelor’s Degree
- 5-7 Years of Relevant Work Experience
- Experience with Sentinel 1 and Rapid 7
- Exceptional verbal communication and presentations skills
- Consistent exercise of independent judgment and discretion
Benefits
- array of options
- expert guidance
- always-on tools
- personalized to meet the needs of your reality
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