Technical Account Manager – French/German Speaking

Role Overview

We are looking for a Technical Account Manager to join our team on a full-time basis in Egypt. As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved.

What You Will Do

Work with customers who subscribe to Commvault’s Customer Success ESP Program. Provide deep technical knowledge to ESP Customers, partner with the SAM to provide support and give tactical and strategic mentorship, and act as a liaison between customer, Customer Support, Product Management, and Development.

Why It Might Be a Fit

You will love working here because we offer an attractive compensation and benefits package, employee stock purchase plan, continuous professional development, and a good company environment to work in where you will work with some of the best talent around!

Requirements

• Must be fluent in English (written and verbal) to a professional level along with German or French (written and verbal)
• Proven technical background and analytical skills
• Strong written and oral communication skills
• Strong organisational skills with an ability to handle challenging client demands
• Flexibility to work in a fast-paced and demanding work environment
• Ability to convey technical information to business-centric audiences
• Strong practical knowledge across a broad spectrum of Information Technology such as EMC hardware platform, WAN tech, Windows OS, Cloud Storage, SAN, Tape Libraries, Exchange Enterprise Application, Virtualization, Clustering
• Working knowledge of disaster recovery and design capabilities
• Solid understanding with backup and recovery products (Commvault, Veritas NBU, CA, etc)

Benefits

• Attractive compensation and benefits package
• Employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Good company environment to work in where you will work with some of the best talent around!
• All-embracing company culture, an opportunity to join our Employee Resource Groups