Sr. Specialist, Sales Development

Role Overview

The Sr. Specialist, Sales Development work from home engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.

What You Will Do

Provide accurate weekly/monthly/quarterly sales forecast, mastery of product knowledge and technical understanding of services to assess client requirements, initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage, manage external competitive pressures and handle objections to retain customers or win new customers, manage high volume of customer contacts through phone and email each day, work with your team and management to provide a professional experience during all interactions with customers and prospects, maintain the customer management system (CRM) to ensure all relevant data is captured, undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Why It Might Be a Fit

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Specialist, Sales Development role include 4+ years of experience working in a customer service or sales capacity, prior success in achievement of personal and team sales quota/goals, experience in high-volume calling, experience learning new technology and data, problem solving skills, excellent knowledge of MS Office programs, experience working with Salesforce.com or similar CRM, experience or willingness to work from home, proficiency in fast-paced multi-tasking, eagerness to learn new technologies, personal qualities/skills important to the role (tech, service, etc).

Requirements

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc)

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay ‘early’, when you want it
• Company networking opportunities
• Health and wellness programs
• Mentorship programs
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits