Principal Customer Success Manager

Role Overview

The Principal Customer Success Manager is responsible for managing strategic and enterprise customer relationships to ensure successful adoption, value realization, and long-term retention of Couchbase’s database and data platform solutions. This individual contributor role partners closely with Sales, Support, Product, and Professional Services to help customers deploy and scale Couchbase in mission-critical production environments.

What You Will Do

Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers, build strong relationships with customer stakeholders, conduct regular business reviews and success planning sessions, guide customers through onboarding, deployment, and adoption of Couchbase solutions, and monitor product usage and adoption trends.

Why It Might Be a Fit

This role requires 8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles, with experience supporting enterprise SaaS, database, or infrastructure platforms, and strong communication and relationship management skills.

Requirements

• 8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles
• Experience supporting enterprise SaaS, database, or infrastructure platforms
• Ability to work with technical stakeholders such as developers, architects, and engineering teams
• Strong communication and relationship management skills
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight)

Benefits

• Generous Time Off Program
• Wellness Benefits
• Financial Planning
• Career Growth
• Fun Perks
• Bonus
• Commissions
• Equity
• Paid Holidays