Customer Success Manager

Role Overview

We’re seeking a Customer Success Manager to build, retain, and expand our customer base. You will work closely with our Account Executives and Technical Account Managers to ensure our customers are set up for success and achieve their individual business goals and objectives.

What You Will Do

As a Customer Success Manager, you will use your consultative mindset to leverage Cupix’s technology solutions within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your customer base.

Why It Might Be a Fit

This role requires a consultative mindset, strong communication skills, and the ability to develop trusted relationships. You should be goal and results-oriented, optimistic, and easily adaptable to change.

Requirements

• Bachelor’s degree
• 4+ years of construction experience
• Experience with AEC software solutions
• Experience with 4D simulation software and 5D quantification software
• Experience with reality capture and photogrammetry
• Deep understanding of value drivers in recurring revenue business models
• Experience with CRM systems
• Ability to develop trusted relationships
• Highly organized with strong attention to detail
• Analytically driven with skills to use data and metrics
• Collaborative team player and self-starter
• Excellent written and oral communication skills
• Ability to manage multiple priorities at the same time

Benefits

• Comprehensive health coverage
• Generous paid time off
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Parental leave
• 401(k) retirement plan
• Monthly allowance towards phone/internet