Role Overview
As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.
What You Will Do
Serve as the main point of contact for assigned customers, develop and maintain strong relationships with key stakeholders, drive product adoption and engagement, monitor usage metrics, and identify opportunities for growth or improvement.
Why It Might Be a Fit
If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you!
Requirements
- Bachelor’s degree in Business, Marketing, Hospitality, Technology or a related field
- 2+ years of experience in customer success, account management, project management or service related role
- Strong communication and interpersonal skills
- Proactive problem solver with a customer-first mindset
- Ability to analyze data and provide actionable insights to customers
- Excellent project management skills
- Good technical knowledge such as APIs, Point-of-sale and middleware interfacing
Benefits
- Redefine the Future of Dining
- Create Lasting Impact, Fast
- Grow as a Leader
- Work in a Culture of Curiosity & Excellence
- Thrive in a Positive, Humble Environment
To apply for this job please visit jobs.smartrecruiters.com.
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