CRM Marketing Manager

Role Overview

The CRM Manager is responsible for leading the email and SMS marketing channel, requiring an autonomous self-starter who makes data-driven decisions and drives measurable business results. The ideal candidate will be an experienced CRM professional who demonstrates the ability to manage comprehensive email and SMS marketing programs with exceptional attention to detail and the capability to deliver clear, compelling messages that drive customer engagement and revenue growth.

What You Will Do

Strategic Campaign Development & Execution, Brand Storytelling & Creative Excellence, Performance Optimization & Testing, Cross-Functional Collaboration & Operations, Analytics & Reporting

Why It Might Be a Fit

The successful candidate will work collaboratively with internal stakeholders and external partners to meet the objectives of the broader business while maintaining operational excellence in a fast-paced retail commerce environment.

Requirements

• Bachelor’s degree in business, marketing, communications, or related field
• 4+ years of demonstrated experience in CRM/email/SMS marketing, marketing/advertising agency experience, e-commerce, multi-channel retail, or digital marketing
• Proven track record of success in meeting or exceeding revenue goals through email marketing initiatives

Benefits

• Flexible, hybrid working policy
• Excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme
• 15 days paid holiday annually (plus Public Holidays)
• Refreshments are provided in the office all week
• Enhanced family friendly policies to support new parents
• Social and Cultural Events
• Inspirational Talks
• Learning and Development
• Buddy Programme
• A reputation for doing good
• Awesome clients
• The opportunity for possibility