Customer Success Manager

Role Overview

As a Customer Success Manager at Digitail, you will partner with veterinary clinics to help them realize meaningful value from the Digitail platform. You will guide clinics through key stages of their post-live journey, driving adoption, optimizing workflows, reinforcing best practices, and helping teams achieve the outcomes that matter most to their business.

What You Will Do

Build and maintain strong relationships with veterinary clinics, partner with clinics during critical phases of their Digitail journey, lead regular customer meetings, guide clinics toward best practices, and reinforce training.

Why It Might Be a Fit

Success in this role means helping clinics confidently adopt Digitail, solve operational challenges, and achieve measurable outcomes that improve both team efficiency and patient care.

Requirements

• Experience in VetMed
• Proven experience in Customer Success, Account Management, Implementation, Practice Consulting, or other customer-facing roles within SaaS
• Experience managing a portfolio of customers and building relationships with multiple stakeholders
• Strong consultative skills with the ability to understand customer goals and translate them into actionable plans
• Demonstrated ability to drive adoption, influence outcomes, and support customers through change
• Experience conducting customer meetings, business reviews, or strategic conversations focused on value realization and customer outcomes
• Excellent communication and relationship-building skills with the ability to establish credibility and trust quickly
• Strong organizational skills with exceptional attention to detail and follow-through
• Comfortable working cross-functionally with onboarding, support, training, product, and sales teams
• Ability to analyze customer situations, identify root causes, and recommend practical solutions
• High technical aptitude and confidence learning and explaining software workflows
• Strong problem-solving skills and the ability to remain calm and solutions-oriented when navigating complex situations
• A proactive mindset with a passion for customer partnership and improving the veterinary industry through technology

Benefits

• PTO + Bank Holidays: Local standard
• Continuous Learning and Personal Growth: We offer a $1,000 USD annual budget to support learning and professional development opportunities
• Health benefits package