Customer Success Manager

Role Overview

At Digital Hands, we deliver cybersecurity services that help customers achieve measurable business outcomes. We’re seeking a Customer Success Manager (CSM) to support customer adoption, retention, renewals, and service expansion across a portfolio of clients.

What You Will Do

Support the Customer Lifecycle, Manage a portfolio of customers through onboarding, ongoing service delivery, renewals, and service expansions. Coordinate Customer Onboarding & Enhancements, Support Renewals & Expansions, Identify Growth Opportunities, Lead Customer Communication & Reporting, Support Risk Awareness & Continuous Improvement, Participate in Pre-Sales for Existing Customers.

Why It Might Be a Fit

You’re customer-focused and growth-minded, with an interest in renewals and add-on sales. You have a solid foundation in cybersecurity or IT services, are organized, detail-oriented, and comfortable managing multiple priorities, and collaborate well across Sales, Engineering, and Operations.

Requirements

• Bachelor’s degree or equivalent experience in Cybersecurity, IT, or a related field
• 3–5 years of experience in Customer Success, Account Management, or a technical customer-facing role
• Experience in a Managed Services or Managed Security Services (MSSP) environment preferred
• Understanding of the “as-a-service” delivery model
• Strong communication, organization, and problem-solving skills

Benefits

• competitive compensation
• benefits
• training opportunities
• personal skills development
• opportunities for professional advancement across the organization