Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will shape the experience of demanding digital customers, including hyperscale technology customers, and serve as the key operational connector between customers and internal experts.

What You Will Do

You will own the full customer lifecycle for strategic accounts, deliver exceptional service, and collaborate across internal teams to streamline service delivery.

Why It Might Be a Fit

This role requires strong technical understanding, exceptional communication skills, and ability to work collaboratively across diverse teams and geographies.

Requirements

• Bachelor’s degree in Business, IT, Engineering, or equivalent experience
• Minimum five years’ experience managing demanding, complex customer accounts
• Strong technical understanding of data center infrastructure and IT environments
• Exceptional communication and interpersonal skills
• Ability to work collaboratively across diverse teams and geographies
• Fluent English skills and basic German skills

Benefits

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events